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"Amazing staff in very stressful situation "

About: Princess Royal University Hospital (Orpington)

Having been referred to AandE with our 86 year old mother I would like to thank all the staff we came into contact from the receptionist who greeted us at reception to the matron who attended to our mother’s care in a and e and the attentive staff in Majors A who were under extreme pressure on a extremely busy day who nothing was too much trouble. Having spent 12 waiting for a bed before being transferred to toEAU who again were amazing I would like to say a special thank you to the nurse from Mayors A on the night of Monday 25November who then took the time at the end of her shift to go to the ward to see how our mother was and call us in the morning.Thank you

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Responses

Response from Princess Royal University Hospital 4 years ago
Princess Royal University Hospital
Submitted on 09/12/2019 at 12:25
Published on nhs.uk at 12:38


Thanks so much for your comments about your mother's care in A&E at the PRUH and then on the EAU ward. I will ensure that your comments are passed onto the nursing team in Majors. I hope that your mother is doing ok. Best wishes from all of us at the PRUH.

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