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"Thanks so much!!!"

About: Blackpool Victoria Hospital

I was admitted recently with severe dehydration and very high infection levels with what turned out to be pneumonia.

As someone who was diagnosed with pulmonary fibrosis 2 years ago, this was potentially very dangerous.

I want to thank everyone who worked so quickly and efficiently to get me the prompt attention I needed. Following a visit to my GP in the afternoon and having various tests done, arrangements were made later in the day to admit me. I was eventually taken to Ward 7 respiratory ward

The room I was given was lovely and just what I needed to get well. The frequent mugs of tea were most welcome too! Essential to recovery!

All the staff I met were unfailingly pleasant and polite. They never ever made me feel patronised or that I was being a nuisance.

As for the food, I was pleasantly surprised! In the early days, I didn’t feel much like eating but there a wide choice of all type of meals..

I can highly recommend the roast Sunday dinner, the lasagne and the beef stew!

The NHS has problems yes, I saw evidence of shortages and I hope that they soon have the funds and the staff that they need.

However the care I got was second to none. Thank you all again !

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Responses

Response from Eleanor Walsh, Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 4 years ago
Eleanor Walsh
Head of Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust
Submitted on 16/12/2019 at 10:46
Published on Care Opinion at 10:46


picture of Eleanor Walsh

Thank you for leaving this feedback. I hope you are feeling better now after your recent stay in hospital.

I'm pleased you were given prompt treatment on Ward 7 and you were made to feel so well looked after. Being in hospital can be a worrying experience and I know you can miss your home comforts, so it was fantastic to read that you were so supported with wonderful care by our staff, hot drinks and a variety of meals to get you back on your feet again.

I know the staff on Ward 7 will be delighted to read this and I will share it with them.

Wishing you all the best for the future and a wonderful Christmas.

Eleanor

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