My mother of 86 had the unfortunate experience of attending accident and emergency department after a mechanical fall in the house resulting in a fracture of her hip on Saturday. Although there was lots of positives in her care we feel that this experience could have been better.
We arrived by ambulance and was quickly taken to a room for assessment. The nurse looking after her couldn’t have been any kinder to us. 20 mins in and my mother had a full assessment, pain relief, an X-ray and a dr was in examining her. The handover was taking place and I requested further analgesia for my mother and I was assured this would be deal with. The young nurse who never introduced themselves on coming in to the room didn’t appreciate the pain my mother was in and their demonstrated lack of knowledge on holistic care was rather alarming. The nurse carried out a very quick set of observations and said her heart rate was not elevated dismissively however my mother is on beta blockers.
She was transferred to was 15 and from what I have seen is a very busy ward but have no complains with the care
I was deeply saddened by this experience as I have had very positive experiences in your department.
"Although lots of positives, it could have been better"
About: University Hospital Wishaw / Emergency Department University Hospital Wishaw Emergency Department ML2 0DP University Hospital Wishaw / Trauma & orthopaedics University Hospital Wishaw Trauma & orthopaedics ML2 0DP
Posted by Mb124 (as ),
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