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"Thanks so much!!!"

About: Blackpool Victoria Hospital

I was admitted recently with severe dehydration and very high infection levels with what turned out to be pneumonia.

As someone who was diagnosed with pulmonary fibrosis 2 years ago, this was potentially very dangerous.

I want to thank everyone who worked so quickly and efficiently to get me the prompt attention I needed. Following a visit to my GP in the afternoon and having various tests done, arrangements were made later in the day to admit me. I was eventually taken to Ward 7 respiratory ward

The room I was given was lovely and just what I needed to get well. The frequent mugs of tea were most welcome too! Essential to recovery!

All the staff I met were unfailingly pleasant and polite. They never ever made me feel patronised or that I was being a nuisance.

As for the food, I was pleasantly surprised! In the early days, I didn’t feel much like eating but there a wide choice of all type of meals..

I can highly recommend the roast Sunday dinner, the lasagne and the beef stew!

The NHS has problems yes, I saw evidence of shortages and I hope that they soon have the funds and the staff that they need.

However the care I got was second to none. Thank you all again !

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Responses

Response from Eleanor Walsh, Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 4 years ago
Eleanor Walsh
Head of Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust
Submitted on 02/01/2020 at 07:29
Published on Care Opinion at 07:29


picture of Eleanor Walsh

Thank you for this lovely feedback. It was heartening to read how you were treated so well before and during your time in hospital, and that you received all of your treatment promptly and to the highest standard.

I would be delighted to share this with the staff on Ward 7, they are fantastic and I know your positive words will mean a lot to them. I will also share this with our catering team who will be pleased to hear you found the food varied and plentiful throughout your stay.

I wish you all the best for the future.

Eleanor

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