"Reception staff giving medical advice"

Called earlier today to try and get a call back about pain relief after spending a day at hospital yesterday with suspected sepsis, turned out to be nasty infection of larynx. To be told by the receptionist, whom I’m assuming must have been to medical school, that the doctors don’t do callbacks in the afternoons, she then proceeded to enquire as to how many doses of antibiotics i’d taken and then told me I just need to give the antibiotics more time to work as that’s all the doctor will say anyway. I would liked to have discussed the fact that the hospital are unsure if it’s viral or bacterial but treated me with high dose antibiotics as my bloods were so out of range so not even sure if antibiotics will work and what other pain relief options I have as my current regime isn’t working. However, I have very little voice and it’s painful to speak so couldn’t be bothered to argue with her. Now I’m sure she must be a highly qualified clinician of some sort (that’s sarcasm by the way) but I really don’t think she should be making that call over the phone.