"Excellent Treatment"

About: Royal Stoke University Hospital

My mother in law aged 91ish had a fall at home on Sunday the 14th of November, the ambulance came and after checking her over took her to the accident unit. She received excellent treatment and the staff looked after her really well, she was stitched and finally we were able to take her home where she seems to be recovering nicely. I would just like to say that all through the process she was treated with respect and kindness as were we the family, I appreciate that the accident unit was really busy which made it more surprising, to everyone from ambulance crew onwards I would like say thankyou.

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Response from Royal Stoke University Hospital 12 months ago
Royal Stoke University Hospital
Submitted on 02/12/2019 at 08:50
Published on nhs.uk at 09:35

Thank you for taking the time to provide us with this lovely feedback which I have shared with the team. Comments like yours really do raise morale for our staff who work extremely hard, often in very difficult circumstances.

I hope your mother in law if recovering well from her injury, please give her our best wishes

Kind Regards

Angela Grocott

Head of Patient Experience

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