"Poor Care."

On making an appointment I was prescribed antibiotics for a boil on a tender part of my body ( backside )Doctor told me to come back if my boil didn’t go down, and he would lance it. When it became clear that my boil wasn’t going down, and was getting larger, and really painful. I made a further appointment to have the boil lanced.

On attending again, and further examination of my boil. Doctor asked me to wait 30 minutes then return for minor surgery which I did.

My Doctor, and a nurse were in attendance for this procedure, and I was asked to take my trousers down, and get up on the couch which then moved four feet because the brake hadn’t been secured. Once this was done and I was laying on my side I was given several injections to numb the area of the boil, and then waited till this numbing took effect 5 to 10 minutes.

When the minor operation procedure began it soon became very clear to me that the numbing injections hadn’t numbed the boil area at all, and I told them both that it was hurting. Doctor carried on with the minor operation regardless in effect without anaesthetic, and I was then subjected to 10 to 15 minutes of pain as you would expect especially in such a tender area as my backside when my pain must have been obvious to both doctor, and nurse by my yells of pain. Afterwards the wound was dressed, and I was told to return for redressing in four days time. Which I did, when I was expecting just a check that there was no infection, and redressing.

Instead i then became aware that obviously all the puss etc hadn’t been removed before and the same very painful poking and prodding began again,” again without anaesthetic, and again very painful afterwards my wound was redressed, and I was told to make a further appointment.

When I asked the nurse who carried out the second procedure alone why the injections had not worked four days previously she went very quiet, and didn’t answer.

In summing up I will say that I have had boils, cysts lanced before at Broomfield Hospital, and after injections on one occasion a cricket ball size boil was removed with out any pain at all, and the procedure was done in one go, without a follow up appointment or any problems.

So obviously I fail to understand why this wasn’t the case at Witham Health Centre.

Surely those injections should have numbed my boil area, and I should not have felt any pain at all. This lack of care has left me unhappy to the point of changing my Doctors surgery, as my confidence in this practice has almost vanished. But I am more then happy to discuss this with the Practice Manager there, and an explanation is the very least I deserve.