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"Lovely endoscopy unit staff"

About: Aberdeen Royal Infirmary / Endoscopy

(as a service user),

I attended the hospital for a flexible sigmoidoscopy last week to investigate some rectal bleeding issues I had been having. For what I expected was going to be a very nerve-wracking procedure I honestly cannot praise the nursing staff and Ms Stevenson enough for the kind, sensitive and reassuring treatment I received. From meeting Michelle in 301 who admitted me and Susan who confirmed my pre-assessment paperwork and led me to the endoscopy suite. The 2 nurses within the unit whose names I didn't catch (apologies) also did a stellar job at putting at ease and making me feel as comfortable as possible during the procedure. Ms Stevenson was very professional, reassuring and approachable throughout and I would just like to express my gratitude for everyone involved in making the whole experience go so smoothly for me. Thank you so much.  

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Responses

Response from Fiona Robertson, Chief Nurse, Dr Gray's Hospital & Moray HSCP, NHS Grampian 4 years ago
Fiona Robertson
Chief Nurse, Dr Gray's Hospital & Moray HSCP,
NHS Grampian
Submitted on 25/11/2019 at 17:39
Published on Care Opinion at 17:39


Dear Pharmatron

Many thanks for taking the time to share your experience. I appreciate that you must have been very nervous regarding the procedure and so pleased to read that the staff were able to reassure you and were kind and thoughtful at every stage of your journey.

The team involved in your care will be delighted to read of your comments and thanks. We always aim to deliver person centred care and sounds like the team achieved this for you.

I will ensure that your kind feedback is shared directly with the teams who cared for you so well.

With best wishes and kind regards

Fiona Robertson

Chief Nurse

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