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"Lovely knowledgeable staff"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Accident and emergency Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Paediatrics

(as a service user),

My daughter was admitted to QMC after a week of sickness, leaving her dehydrated and needing IV fluid. We spent around 3-4 hours in a+e, we were triaged quickly and dealt with promptly despite it being busy!  We were then taken to the children's assessment unit, who then decided she needed to stay in.   

They didn't have any side rooms available on the ward she could have moved to (contagious so needed a room), so stayed overnight on the assessment ward.  It's obvious they were very busy, but she was well looked after and we were treated respectfully too. They were keen for discharge as soon as they felt she was ok, due to needing the bed but also made it clear if I wasn't happy to take her home then that was ok!

Overall, lovely knowledgeable staff, both night and day staff, nice doctors as well that came to review her.. good experience despite the pressure they are under with lots of winter admissions and lack of beds etc.   

Thanks all!

Responses

Response from Nottingham University Hospitals NHS Trust nearly 2 years ago
Nottingham University Hospitals NHS Trust
Submitted on 03/12/2019 at 10:02
Published on Care Opinion at 10:02


Thank you for your lovely feedback. I’m so pleased that you felt confident in the care your daughter was getting on our ward and from my colleagues in the children’s Emergency Department, and that even though she was poorly you had a good experience overall. I’ve shared your kind words with our team on the Children’s Assessment Unit and with the Emergency Department also.

Best wishes

Kelly Atkins

Ward Manager, Children’s Assessment Unit (E38)

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