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Cancelled surgery twice

Story from nhs.uk

"Cancelled surgery twice"

About: Royal Free Hospital

I have malignant melanoma. I have had my operation cancelled twice. Today I went there was there for 3 hours and was told my operation was cancelled no explanation. I spent £100 in taxis return fare. I have cancer . Does no one care

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Responses

Response from Royal Free Hospital 4 years ago
Royal Free Hospital

Submitted on 09/12/2019 at 12:32
Published on nhs.uk at 12:39

Dear Maureen,

Please accept our apologies for the delay in responding to your comment. We have been having issues with the website and this has only just been bought to our attention.

I am sorry that your operation has been repeatedly cancelled and if you haven't already, I would advise that you contact our PALS team by email rf.pals@nhs.net or by phone on 020 7472 6446 who will be able to look into this for you.

With best wishes, patient experience team

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