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My procedure

Posted By Pez

"My procedure"

About: County Hospital Louth / General surgery

(as the patient),

I arrived at Louth County Hospital having travelled from Spalding for 1. 5 hours arriving at 7. 30 am. I was checked in and checks were made by 8. 30 am. I then had to wait until 4. 45pm with no explanation until 3. 30 pm as to why I was waiting so long with no food or drink. I felt quite thirsty and hungry by them. Whilst I appreciate my procedure was fairly minor in the scheme of things I was still left floundering for a great deal of time.  

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Responses

Response from Denise Haynes, Sister, Fotherby Ward, United Lincolnshire Hospitals NHS Trust 4 years ago
Denise Haynes
Sister, Fotherby Ward,
United Lincolnshire Hospitals NHS Trust

Submitted on 27/11/2019 at 10:14
Published on Care Opinion at 10:14

Dear Pez

I am sorry to hear that your recent experience at Louth was not a positive one.

Thank you for taking the time to provide feedback and I apologise that you were kept waiting for a long time without having had anything to eat or drink and were not kept fully informed of why there was a delay. We take all comments seriously and welcome any feedback so that we can improve our services.

We hope that you are make a good recovery

Regards

Denise
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