"Thank you all, great work to be proud of"

About: Aberdeen Royal Infirmary / Emergency Medicine Aberdeen Royal Infirmary / Stroke Scottish Ambulance Service / Ambulance Control Centre Scottish Ambulance Service / Emergency Ambulance

(as the patient),

Early morning wakened and unable to use left hand properly. Had difficulty speaking and was a bit confused. Managed to phone 999 and within 20 mins was seen by two great lady ambulance paramedics. They promptly understood that I was suffering a TIA or a mini-stroke and had me into accident and emergency pronto.

There I was assessed, bloods taken and hooked up to ECG.

All in all I really wanted to thank everyone from 999 dispatcher, ambulance crew and the wonderful staff at ARI.

Thank you all and great work to be proud of

sincerely

Responses

Response from Fiona Robertson, Chief Nurse, Medicine and Unscheduled Care Division, NHS Grampian

Dear octanser63

Many thanks for taking the time to feedback regarding your recent illness and for the care that you received during what must have been a frightening experience for you.

I am so glad that you managed to call 999 and that the paramedic team were able to get you to the emergency department quickly and get assessed.

Time is very important when a TIA or stroke is suspected and so pleased that you received the care that you required.

The team will be delighted to read you story and your thanks to all involved in your care.

With best wishes for a speedy recovery

Fiona Robertson

Chief Nurse

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service

picture of Alan Martin

Dear Octanser63

Thank you for taking the time to share your feedback on CareOpinion. I am so sorry to read about what happened to you. It must have been terrifying. I do hope that you are on the road to a full recovery. I am very grateful however for the lovely comments you have made around our staff and that of ARI.

I would love for your kind words to be passed to the control room staff and the crew. If you would like me to do so I can but I will need some more information. You can send me this at alan.martin2@nhs.net. I will require your name along with the date, time and address of where the vehicle was sent. This will allow me to locate your call and trace the staff. (If possible could you reference your CareOpinion username

I hope you are feeling better and I wish you all the very best!

Kind Regards

Alan

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Update posted by octanser63 (the patient)

My TIA was at 8.30 on a Monday. Two young responders came out.

Although I was a bit befuddled they kept me calm and quickly sorted me out and took me to accident and emergency. The same level of care proceeded there and so hats off to you all. I’m fine now. No lasting issues. Have to watch blood pressure and have quit the bottle of wine of an evening. Ah well c’est la vie

ok thanks again

;