"GPs fantastic as always, reception and..."

Appointment 8.7.19. GP wrote referral letter. No result yet. Been trying for 3 weeks to get appt. with referring GP-what's happening? Never any. Asked hospital last week-no referral received. Asked reception,rude, would check and ring me. Told me referral not sent-error. Someone rang from surgery office next day-I had been" signed off" by hospital June 2019. BEFORE GP appointment on 8.7.2019! this person had no medical knowledge obviously looking for excuse for not sending referral. Did they know better than the GP? Was a completely different matter anyway. I object to office staff going through my medical records to try and get themselves or other staff out of trouble AND being patronising. I have waited 4 extra months, in pain, for this hospital appointment-a long time when you are in pain and still no referral. Office and reception staff rude and unhelpful, see us as the enemy,do best to get rid of us soonest. Since Modality appointments never available most reception rude/unhelpful. Appalling-feel very sorry for the medical staff. Why do we have to tell reception what we need our appointment for, no confidentiality at all, nothing to do with them.