"Granny"

About: Borders General Hospital / Borders Dialysis Unit Borders General Hospital / General Medicine Borders General Hospital / Stroke Unit

(as a service user),

My Grandmother was admitted to the Stroke Unit following an extensive period in Ward 4 and also MAU.  I was very impressed by the staff in all wards.  But in particular, the stroke ward.  I wanted to ensure to give feedback to a nurse called Linda.

There was only one fault I could pick up on, which was the lack of communication the day my Grandmother deteriorated (she picked up the following day, and then died 3 days after).  

Other than this, the staff were amazing, and Linda  - who literally stopped everything she was doing (which was a very busy night shift drug round) briefly to attend to me, my uncle and my Grandmother.  

It cannot be of justice to describe her manner, because words can't get close.  She was the most empathetic, understanding, and caring nurse I have came across.  She seemed passionate, like she wasn't being paid - this was her personality that drove this.  

I want her to know, as much as many of the other staff, including Liz, and a male nurse who I think was Australian, that there were so many kind and thoughtful gestures used and said by staff which made our visit, and made my Grandmother's last days much more bearable.  

Me and my uncle made her laugh, which probably could be heard up the ward at 9pm at night - this continued right up until her last breath - which was a nice thing to remember.  She was not a miserable or moany person.  

Also I would like to say a huge thank you to the dialysis staff, as if it wasn't for them, I know My Grandmother and my Uncle would not survive.  

The dialysis ward was like her second home.  

So please give my upmost recognition to all the staff that this will not be forgotten, and is very appreciated by myself, and especially my Uncle who was my Grandmother's carer for a number of years, and in my opinion, dialysis were too.

This will never be forgotten

Thank you

Responses

Response from Karen Maitland, Assistant Service Manager for Unscheduled Care, NHS Borders

Dear Grateful Grandson

I would firstly like to offer you my sincere condolences on the death of your grandmother and would also like to thank you for taking the time to use Care Opinion to share the details of your family's experience. This is greatly appreciated particularly during this difficult time for your family.

I am so pleased to hear that your grandmother received such great care from staff in MAU, Ward 4 and the Borders Stroke Unit. Your feedback has been shared with the Senior Charge Nurses for each of the wards/unit and I will also ensure that this is shared further with the nursing staff you mention above. I am sure Linda in the Stroke Unit will be honoured to hear of the positive and compassionate impact she had on your grandmother and her family during her final days which clearly provided you with great comfort.

Thank you also for taking the time to share your appreciation of the staff in the Dialysis Unit who cared for your grandmother and uncle. Again I will ensure this is shared with the staff within the unit.

I hope you and your uncle are both well and continue to remember the happy memories of your grandmother together. Thank you again for using Care Opinion.

Best wishes,

Karen

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