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"Confused About Waiting Times System"

About: Queen Elizabeth University Hospital Glasgow / Neurology

(as a service user),

I was referred to neurology on at the beginning of June (the date is on the referral letter) but the admin team say it went through the system in the middle of the following month. This is confusing me. I can understand a few days delay but not 5 weeks. The wait time from the date on the letter would be 24 weeks, but only 19 weeks from the date it went through the system. The quoted waiting time for neurology is 20 - 30 weeks. 

I've been patient up till now but had to call and then write on this platform, due to new symptoms and on hearing about the 5 week delay.

I would like to know why it took over 5 weeks for my referral letter to be scanned onto the waiting list?
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Response from Elaine Burt, Chief Nurse, Regional Services, NHSGGC nearly 2 years ago
Elaine Burt
Chief Nurse, Regional Services,
Submitted on 22/11/2019 at 09:19
Published on Care Opinion at 09:19

Dear Pingas Mum,

I am very sorry to hear that there has been a lack of clarity around the date of your referral and the subsequent waiting times. It is a stressful time at best waiting on an appointment date and you have had the added worry of new symptoms.

I am sorry that you have had to resort to posting this feedback to highlight your worries. I would be grateful if you could call Julie Marshall on 0141 201 2833 who can take your details and we can look into this for you.

Kind Regards

Elaine Burt

Chief Nurse

Regional Services

NHS Greater Glasgow and Clyde

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Pinga's Mum (a service user)

Dear Mrs Burt,

Thank you for your time in responding to my question. There's a lot of juggling with family and work etc so that's why I've not replied sooner. I'll contact Ms Marshall on the number you've given.

Many thanks,

Pinga's Mum

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