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"Told I would have two more sessions then they would close my case"

About: Telford STaRS

(as a service user),

I accessed this service 3 months ago to address alcohol dependency. The first impressions were fantastic. The waiting list was short and I met with a dedicated and attentive nurse who took my weight, height, etc. Few months later I meet with a qualified counsellor who I still see today, very helpful and very effective. 

However, I'm afraid that is about all I can say is positive about this service.
I found this service fragmented. The actual intervention support I received to help manage addiction was nothing more than a tick box exercise. It felt very one size fits all, which doesn't work with addiction, on the contrary. Sessions were looking at bits of paper with facts about the effects of alcohol on the body and mind. I'm pretty sure 99% of those addicted are aware of the facts. The sessions I attended were rushed and my goals were never referred back to. The first 2 sessions I was set, let's call it homework, this was never discussed during the next sessions.
Then the most disappointing part of all. I was lucky enough to walk into my session with my head held high and say "I've been alcohol free for 7 days". My keyworker informs me (I have no say in this) that in that case we will have 2 more sessions and they will close my case. Although, I haven't received those last 2 sessions, no contact from them.. I must be cured, right? I don't know whether this is down to a lack of training but recovery is a long process. I would say that my support has been withdrawn at the most critical point in the recovery process, however, I am almost 4 weeks alcohol free with very little thanks to this service. 

Once I get to the 12 month mark, I will be applying for a PhD where I will focus on the effectiveness of rehabilitation services in the West Midlands. People deserve a better quality service than I received.

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Responses

Response from Michelle Astbury, Service and Clinical Lead, Telford Stars, Telford STaRS 4 years ago
Michelle Astbury
Service and Clinical Lead, Telford Stars,
Telford STaRS

Oversee the delivery of the Telford substance misuse services

Submitted on 25/11/2019 at 11:20
Published on Care Opinion at 11:26


picture of Michelle Astbury

Dear Jan 123

Thank you for being so open and honest about your experience. We strive to help everyone with individualised, evidenced based progressive support. I am so sorry this was not your experience.

I wonder if I could encourage you to get in touch with me by calling 0300 456 4291 so we can discuss your experiences further. It is crucial we learn from everyone's experiences and explore what we can do to improve our service.

Thank you

Michelle Astbury

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