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Care Opinion

Somebody please answer the phone

Story from nhs.uk

"Somebody please answer the phone"

About: Milton Keynes Hospital

I am currently waiting in a telephone queue to be answered. When I rang it said there was one person ahead in the queue. Yet over 1 hour and 10 minutes later I am still waiting.

The previous time I called I had to wait over 45 minutes in a queue.

What is going on!?

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Responses

Response from Michaela Tait, Patient Experience Manager, Milton Keynes University Hospital NHS Foundation Trust 4 years ago
Michaela Tait
Patient Experience Manager,
Milton Keynes University Hospital NHS Foundation Trust

Submitted on 21/11/2019 at 09:16
Published on Care Opinion at 09:16

We are terribly sorry that you are unable to get through to anyone on the phone and we would like to understand exactly what is going wrong in this instance. Please contact our Patient Advice and Liaison Service (PALS) in order for us to learn more about what has happened. They can be contacted by calling 01908 995 954 or emailing PALS@mkuh.nhs.uk. Once again we would like to sincerely apologise for what has gone wrong and hope we can help to rectify these issues. Kind regards, MKUH

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