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"abysmal waiting time at A & E"

About: Worcestershire Acute Hospitals NHS Trust

I attended A&E on Friday 25th October and waited from 6:00 till 11:00 to see a consultant. I went home to bed at 11:00 because there was panic stations in the wards I knew I would not be seen. I returned at 9:30 Saturday 26th and waited from 9:30 till 3:00 when I managed to see a junior Doctor. I was finally diagnosed with a Diverticular abscess ( peritonitis) at about 5:00 after a CT scan and then immediately received treatment. After five days in hospital I was sent home. Once you get onto a ward the service is very good, but to be forced to wait nearly 17 hours for a diagnosis in A & E is unacceptable. In fact the waiting times at A& E are a disgrace, and they have been made worse because patients are now coming from Kidderminster and Redditch.

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Responses

Response from Worcestershire Acute Hospitals NHS Trust 4 years ago
Worcestershire Acute Hospitals NHS Trust
Submitted on 20/11/2019 at 13:25
Published on nhs.uk at 13:25


Thank you for leaving us your feedback; I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PET@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 44319.

Regards,

Patient Experience Team

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