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"The care my mother received"

About: University Hospital Wishaw / General Medicine (Wards 5 & 8)

(as a relative),

My mother, Dorothy, was in Wad 10 at Wishaw General for 4 weeks before passing away this week at 4.15am. The care she received was absolutely outstanding from everyone. From the wonderful, gentle and compassionate nurses who always there to help, even just with a gentle touch. Nothing was ever too much to ask of them and in that final week this amazing team treated my father, my brother and myself with as much kindness as my mother herself. I could never thank them enough.

From the marvellous team of doctors who tried so hard and always took the time to see us and explain what they were doing and why, they were so very kind to us all.

And the lovely ladies who always offered us a cuppa as we sat at my mothers bedside.

What’s a fabulous team and all the gentle care meant the world to us, we thank you from the bottom of our hearts.

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Responses

Response from Janice Miles, Senior Nurse, Older People Services & Outpatient Services, University Hospital Wishaw, NHS Lanarkshire 4 years ago
Janice Miles
Senior Nurse, Older People Services & Outpatient Services, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 27/11/2019 at 09:57
Published on Care Opinion at 09:57


picture of Janice Miles

Dear Gulliver

My condolences on your Mums passing and thank you at what is a difficult time for you and your family taking time to post a comment on Care Opinion.

I am delighted to read your comments of the outstanding care delivered by the staff in such a gentle and compassionate way and that nothing was a bother to anyone.

I am pleased you were kept fully informed by the medical team and that they too did say in such a kind manner.

We strive at all times to deliver a high standard of care but reading this posts assures me of this. I will ensure that your post is shared with all the team including the tea ladies who are vital to the team.

Thank you again

Kind regards

Janice

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