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Without exception faultless care

Posted By H OD H 49

"Without exception faultless care"

About: Astley Ainslie Hospital / Rehabilitation Royal Edinburgh Hospital / General Psychiatry Royal Infirmary of Edinburgh at Little France / Neurosciences (DCN)

(as a service user),

My husband sustained a brain injury after falling down some steps and hitting his head. Damage to the right frontal hemisphere of his brain in particular caused a change in personality some paranoia and for a time manic behaviour.  All of this was frightening making the last 7 months or so a very anxious  and difficult time. My husband is better now, there are subtle changes, but nothing too dramatic. I am still nervous at times when I observe those changes, lest  they herald a return of  how things were only just a few weeks ago.     

The care received from all staff  at the Western Astley Ainslie and laterally The Royal Edinburgh has been without exception  faultless professional and kind.  The care is ongoing. I am  attending  counselling  at the Astley  Ainslie    with Kirsty ( extremely perceptive ) and until recently both my husband and myself were helped by the services of Anne the speech therapist there -she's a star!

  Thank you all       

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Responses

Response from Catriona Rostron, Associate Nurse Director, Western General Hospital, NHS Lothian 4 years ago
Catriona Rostron
Associate Nurse Director, Western General Hospital,
NHS Lothian

Submitted on 19/11/2019 at 16:14
Published on Care Opinion at 16:14

Dear H OD H 49,

This must have been a hugely worrying time for you. I am so pleased that your husband is starting to recover from such a severe injury.

I am really pleased that all the services you came into contact with have exceeded expectation. I am sure all the staff concerned will be grateful for your feedback, especially as they have achieved the standards they expect of themselves.

I will ensure that the team in DCN receive your feedback.

Catriona Rostron

Nurse Director, Western General Hospital.

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Update posted by H OD H 49 (a service user)

Thank you for your response Catriona Yes I would be very pleased if you were to pass on my comments to the staff a great team of dedicated professionals who also made time to talk and show care and kindness to me during that awful time

Response from Victoria Mayer, Speech & Language Therapist, NHS Lothian 4 years ago
Victoria Mayer
Speech & Language Therapist,
NHS Lothian

Submitted on 20/11/2019 at 10:17
Published on Care Opinion at 16:33

Thank you very much for taking the time to leave this very positive feedback. I’m delighted to hear that you felt consistently well supported at such a difficult time for you both. I will ensure your kind words are shared with the team; feedback like this is a great morale booster.

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