"Deniged access to my appointment"

Once again when attending a booked appointment (per arranged) no interpreter appeared. I am Deaf without speech and required signed communication.

Why do we have to keep missing our important appointments because of a failure to provide signed access.

Prior to this I was in hospital in Ashford for nearly two weeks following a serious accident and at NO TIME did I have access to any communication support via a BSL interpreter. That means that I never get the opportunity to ask full and important questions or indeed obtain the CLEAR advice that could stop me having these episodes.

Please Please Please improve access for Deaf BSL users.

Please note that this entry has been translated from BSL into English for your clear understanding as BSL is not the same as English. Surely I deserve the same....