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Discharge

Story from nhs.uk

"Discharge "

About: Heartlands Hospital

Hi my husband has received excellent care at heartlands but the whole experience has been completely let down by the 5 hours + wait for his medication. There seemed to be absolutely no communication between the department and we were given different information by everyone. You do a fantastic job on the whole but this system really needs streamlining ,when you have been told you can go home ,that is what you want to do, to then wait over 5 hours (and we are still waiting!!) It leads to very frayed tempers and the poor staff on the receiving end are not the ones responsible for this poor service

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Responses

Response from Heartlands Hospital 4 years ago
Heartlands Hospital

Submitted on 27/11/2019 at 10:33
Published on nhs.uk at 10:33

Responded: 27.11.19

Dear Anthony

Thank you for taking the time to post your kind comments regarding you and your husband’s experience at Heartlands Hospital. I am pleased that your husband received excellent care and that the staff have done a fantastic job.

All feedback positive or negative is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement, therefore your comments have been forwarded to our Patient Services Team.

I am sorry that your experience was not a positive because of the long wait for medication should you wish to discuss your concerns further, please do not hesitate to contact the Patient Services Team on 0121 424 0808 of via email uhb-tr.Complaints-ConcernsandCompliments@nhs.net

Kind regards

Patient Services

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