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"Excellent Treatment"

About: The Great Western Hospital

I recently had a severe gall bladder episode and following investigation by my GP was referred to the GWH. I was initially treated by the Endoscopy Unit and a stone blocking my bile duct was removed. Although everyone I had spoken to had said that gall stones were very painful I just experienced mild discomfort throughout so I consider myself very lucky. It was recommended that I had my gall bladder removed to limit the possibility of any repetition. This I agreed to and following consultations I was readmitted a couple of months later for the gall bladder removal. This went smoothly and just two weeks after the operation I am feeling fine.

Throughout my treatment both of the gall stone removal and removal of the actual gall bladder I was kept fully informed of what the implications of the treatment were. My treatment and the caring attitude of all the staff was excellent. This was my first personal experience of a hospital environment and I can only say that despite a very busy and stressful environment everyone who dealt with me was caring and considerate. I could not have asked for better treatment. Thank you!

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Responses

Response from The Great Western Hospital 4 years ago
The Great Western Hospital
Submitted on 15/11/2019 at 13:47
Published on nhs.uk on 17/11/2019 at 17:44


Thank you for your feedback on your recent experiences at the Great Western Hospital. It is good to hear you felt well cared for and were fully informed of the implications of the treatments on each occasion you visited us. We are delighted your personal experience was very positive. Please be assured your comments will be passed on to the relevant staff which will be greatly appreciated.

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