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If possible avoid

Story from nhs.uk

"If possible avoid "

About: Leicester Royal Infirmary

I waited 6 months (longer than max wait time) then had my appointment cancelled 2 days before.

The new appointment was arranged for an ungodly early hour on Christmas eve which I could not attend because my carer was unavailable.

However, this is an improvement on last time because they cancelled and never remade the appointment. Despite phoning everyone even the surgeon's secretary.

If possible avoid.

If not, be prepared to sit for an hour or two in the waiting room.

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Responses

Response from Leicester Royal Infirmary 4 years ago
Leicester Royal Infirmary

Submitted on 19/11/2019 at 10:35
Published on nhs.uk at 10:35

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at our hospital.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to: Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Fax: 0116 258 8661

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