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Exemplary care my daughter received

Posted By PapaG7

"Exemplary care my daughter received"

About: Manchester Royal Infirmary / Accident and emergency North West Ambulance Service NHS Trust / Emergency ambulance

(as a service user),

My daughter had an unintended visit to Manchester Royal Infirmary A & E last Saturday 9th November, she was celebrating her birthday in Manchester.

Unfortunately she had a fall in the street, banging her head. She was brought in by ambulance, given the very best of care and attention, I was called about 11:45pm (her Dad) by the paramedic whilst the ambulance was on its way to the hospital.

I arrived 20 minutes after her arrival, she was monitored and then eventually she had a precautionary CT scan and all proved ok.

She was put on a drip which made her feel so much better.

By 6am we went home.

Her care was exemplary and I want this note to be passed on if possible to the staff that were working A & E that night.

Please send mine and my daughter heartfelt gratitude for the care and attention and professionalism your staff showed that night.

Best Wishes

 

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Responses

Response from Manchester Royal Infirmary 4 years ago
Manchester Royal Infirmary

Submitted on 20/11/2019 at 15:01
Published on nhs.uk at 15:01

Thank you for your comments posted on the Care Opinion website regarding the care your daughter received at Manchester Royal Infirmary Accident and Emergency Department. It was very kind of you to write and compliment the staff as it is always good to receive positive feedback that reflects the hard work and dedication of our staff. I can assure you that we have passed on your thoughts to the Lead Nurse who will share your comments with all the staff involved.

The Patient Experience Team

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