"Visit to A&E and Day Surgery"

About: Glasgow Royal Infirmary / Accident & Emergency

(as a parent/guardian),

Arriving at A&E with my 5 year old son (diagnosed with Autism ) could have been a stressful and anxious time, however we were very quickly seen to by friendly and efficient reception staff . After me explaining my son's condition we were taken to a private room as my so  gets overwhelmed in the open waiting area. 

We were quickly attended to and advised he required surgery for a lip laceration. The doctors and nurses in A&E were very caring and attentive and patient and really helped me in a tense situation. 

We arrived at day surgery the following day and although we had a long wait, understandable, we were very well informed and looked after. 

Responses

Response from Philip Anderson, Consultant, Emergency Department, Glasgow Royal Infirmary

Dear Cpmummy

I was very pleased to hear of your positive experience of care within the Glasgow Royal Infirmary Emergency Department following your recent visit. It is always heartening for all our staff to receive such positive feedback from our patients and I will ensure that the staff concerned are made aware of your Care Opinion post.

Thank you for contacting us and I hope that son is recovering.

Your sincerely,

Phil Anderson

Consultant in Emergency Medicine

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Response from Mandy Meechan, Lead Nurse, Paediatrics, Royal Hospital for Children

Dear Cpmummy,


Thank you for your response to you and your child's experience within Day Surgery. I was happy to hear, that although you had to wait a period of time for surgery, you were well looked after and well informed. I hope your son is doing well and I will feedback your comments to the staff on your experience.

Kind Regards

Mandy

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