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"Brain operation"

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as a relative),

I would just like to thank Mr Hassan (neurologists) and all his team for the care that was shown to my husband on his recent brain surgery. The care was excellent in all aspects of his journey 

From the secretarial staff Yvonne who phoned us at home and advised us of His pre assessment and admission date.To the pre assessment nurse on ward 66 Karen for her kindness shown to us at a stressful time and sorting out our anxieties.

To the staff of ward 64 were he spent his post op recovery the care he received was excellent 

Special thanks to Mr Hassan for phoning me at home on the night of my husband’s operation to reassure me and my family that the operation was over and had went well.This was a kind gesture and meant a lot to us as we had been anxious all day

We would just like to say that you are all a credit to your profession and the NHS and continue with the excellent job you all do

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Responses

Response from Elaine Burt, Chief Nurse, Regional Services, NHSGGC 4 years ago
Elaine Burt
Chief Nurse, Regional Services,
NHSGGC
Submitted on 14/11/2019 at 09:51
Published on Care Opinion at 09:51


Dear Winner,

Thank you for taking the time to provide such valuable feedback to us following your husband's recent surgery. I was very pleased to read that you experienced caring behaviours and kindness at different parts of your husband's care experience. It must have been a worrying time for you as a family and I am pleased to hear that staff were able to reassure you.

I will be delighted to share the feedback with all the staff and once again thank you for taking the time to feedback.

Kind Regards

Elaine Burt

Chief Nurse Regional Services

NHS Greater Glasgow and Clyde

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