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"exceptional : well done and thanks"

About: Queen's Hospital (Romford)

My wife and I visited eye casualty this morning following a sudden deterioration in my wife's sight. We were seen promptly by a lovely nurse and then doctor. They were highly competent and knew about my wifes condition of lupus and the eye. They came to a diagnosis quickly and explained fully what was happening and why.

My only small negative is the areas are so cramped but this is such a small negative with such excellent nurses and doctors - oh and reception staff were also great too.

Well done to all and thank you.

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Responses

Response from Queen's Hospital 4 years ago
Queen's Hospital
Submitted on 19/11/2019 at 17:03
Published on nhs.uk at 18:59


Thank you for taking the time to provide us with your feedback, I am so happy to hear that your wife was seen promptly and that everything was explained to you both. I will ensure your feedback is passed onto the team so that they know what a fantastic job they are all doing. Once again thank you for taking the time to make us aware of your experience.

Kind Regards

Michele Elliott

Interim Divisional Director of Nursing

Surgery Division

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