"Massive queue for car parks"

About: East Surrey Hospital

(as a service user),

Arrived in good time to park and book-in only to find massive queue for car parks both of which were completely full. Had to turn round (difficult as one way), go back home and get wife to run me/drop me off. Eventually arrived for appointment 15 mins late.

This is not the first time difficult to park, happens often. That's 'Outstanding' for you.    


Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 10 months ago
We are preparing to make a change
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 13/11/2019 at 14:16
Published on Care Opinion at 15:00

picture of Ian Mackenzie

Dear Frustrated from Horley

I am sorry that you had the problems that you describe above.

Unfortunately at the present time demand on our services is such that our car parks simply can't cope with the volume of cars. We have increased spaces by 15% in recent years but we clearly need to do more.

As a result of these problems we are currently working up plans for how we can increase supply.

I appreciate it is very frustrating but posts such as yours really do help with ensuring that we address this issue.



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