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Care and treatment

Posted By Suzie001

"Care and treatment"

About: Royal Alexandra Hospital / Critical Care

(as a relative),

I just would like to say a massive thank you to each Nurse, Doctor and consultant that looked after my mum when she unfortunately took unwell and needed urgent treatment.. 

Sadly my mum passed away in August this year,  We will never get over this and it’s been the hardest time in our life’s. 

After my mum got transferred to HDU the nursing and medical stuff were all amazing working tirelessly to do everything and anything possible , my mum had to get transferred to ICU soon after she was admitted to HDU, I cannot fault the team in ICU, they could not do enough for my dad and I and the rest of the family. The kept us informed all the way and tried all they could and I do believe they did everything that was possible. 

The Nurse that was there for us on that last day, “Caron” special thank you to you, you were so caring and compassionate and professional all the way, you just knew what to say and do in the most difficult times. You are truly an amazing nurse and was really comforting to have you by our side at the most awful time. I’ve been wanting to come and thank you all personally but i cannot build the courage to go back to the unit as it’s all still very raw. 

Thank you from the bottom of our hearts from the whole family xxx

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Responses

Response from Heather Lapsley, Clinical Services Manager - Surgery and Older People's Services, Inverclyde Royal Hospital - Clyde Sector, NHS Greater Glasgow and Clyde 4 years ago
Heather Lapsley
Clinical Services Manager - Surgery and Older People's Services, Inverclyde Royal Hospital - Clyde Sector,
NHS Greater Glasgow and Clyde

Submitted on 13/11/2019 at 12:26
Published on Care Opinion at 12:26

picture of Heather Lapsley

Dear Suzie001,

I am so sorry to read that your mum took unwell and sadly passed away in August, and offer our condolences to you and your family.

Thank you for taking time to post such lovely comments at what is clearly a difficult time for you.

The staff teams in HDU and ICU will be very grateful to hear your kind words, especially Caron who was such a comfort to you. Thanks again for your comments which I shall ensure are passed to the teams.

Kind Regards

Heather

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Response from Linda Graham, Lead Nurse, Critical Care (IRH), NHSGGC 4 years ago
Linda Graham
Lead Nurse, Critical Care (IRH),
NHSGGC

Submitted on 21/11/2019 at 12:09
Published on Care Opinion at 15:37

Hello Suzie001,

Please accept my condolonces to you and your family on the recent loss of your mum. I would like to personally thank you very much for taking the time to post your feedback of appreciation to the team especially at this sad time for you. Your comments have been printed and displayed in the staffrooms of HDU and ICU and both the nursing and medical team in HDU and ICU very much appreciate recieving such positive feedback and aknowledgement that they do make a difference to families at this very raw time.

Suzie you mentioned in your post you may wish to come and speak with staff personally and if this is something that you wish I am happy to make arrangements for you anytime that suits you. Please do not hesitiate to contact me on either my email or mobile number as detailed below.

Once again many thanks and best wishes to you and your family.

Kind regards

Linda

contact details; Linda.graham3@ggc.scot.nhs.uk

07973976908

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