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Wonderful hospital with appalling administration

Story from nhs.uk

"Wonderful hospital with appalling administration"

About: Salford Royal

I have had surgery at Salford royal and care for coeliac disease. An amazing hospital. High level of care and for me excellent all the way. The best surgeon I could wish for. However I have needed a yearly MRCP scan which causes me a lot of stress as no one lets me know the results. This year has been dreadful and PALS have been an utter waste of time. This for me is an administrative failing. It is Important that the patient receives results or what is the point in having the scan. I was scanned in July and we are now in November with no result. Whilst I think this is a wonderful hospital this is really unacceptable.

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Responses

Response from Salford Royal 4 years ago
Salford Royal

Submitted on 11/11/2019 at 16:28
Published on nhs.uk at 16:28

Dear Anonymous

Thank you for taking the time to post your comments. We value all feedback as it helps us to continuously improve our service.

We are so sorry to hear about your experience with trying to get hold of your scan results and can appreciate the stress and anxiety this must cause.

We have escalated this to the senior team in this area. If you haven't already had a response from our PALS office, please can we encourage you to re-contact our PALS team so that we can give you some answers to the points you have raised. You contact our PALS team on 0161 206 2003 or via email to pals@srft.nhs.uk between the hours of 08:30 and 16:30, Monday to Friday.

Thank you

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