"NOT HELPFUL"

Posted via nhs.uk 4 years ago

went to johnsons hospital, minor injuries unit today 9/11/2019
with my wife as directed by our district nurse in Boston, the receptionist was very unhelpful, and quite rude, we explained two or three times what was needed ( a dressing change) also told her we had everything needed (dressing and gel) and told her we was told by our district nurse to go to johnsons as no doctors surgery open at weekends in Boston ., and was quite rudely told because we had no paperwork ( which we knew nothing about or was needed) there was no district nurse to help.. so my wife who was getting quite distressed by this time walked out in tears...

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The Johnson Community Hospital

Submitted on 28/04/2020 at 14:56

Published on nhs.uk on 29/04/2020 at 12:25

Please accept our apologies for the delay in posting our response.
Thank you for taking the time to leave your feedback, we are sorry that the standard of care you received was not as you would have expected. In order that we may investigate this further could we please ask that you contact our Patient Advice and Liaison Service: LHNT.LincsPALS@nhs.net

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