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Fantastic care

Posted By TTL

"Fantastic care"

About: Nottingham University Hospitals NHS Trust - City Campus / General medicine

(as a service user),

Earlier this week I was admitted to Berman 1 Ward with a suspected TIA. The whole team, particularly the nurses, medical team, Pharmacist and the Therapy team were all so kind, caring and understanding. I was seen by everyone in such an organised and proactive way. It was fantastic to see how a great team works. A special mention to the night sister looking after me over night was so lovely.

The only negative thing I have to say was about the lack of Gluten Free food available in the evening. I was admitted after tea time and had not eaten since lunch. The only food options were sandwiches and soup both of which I cannot eat. There was no option to get any food from anywhere else so I ended up having nothing. Having some Gluten Free options on the ward is essential for Coeliac patients. Some fruit or GF cereals, crackers or even biscuits could be a good option. 

Other than that, I had a fantastic experience on the ward. Thank you all so much. 

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Responses

Response from Stroke Association, Stroke Helpline, Stroke Association 4 years ago
Stroke Association
Stroke Helpline,
Stroke Association

Submitted on 12/11/2019 at 11:38
Published on Care Opinion at 11:38

Dear TTL

It was positive to read that you had good care when you were admitted to Berman 1 Ward, and that you took the time to post about your experience on this site.

Here at the Stroke Association, we’re here for anyone who’s been affected by stroke or TIA. You might want to know more about stroke and its effects, be looking for practical information and support, or simply need someone to talk to. That’s where we can help. If you’d like to talk to us, the Stroke Helpline is open:

Monday, Thursday and Friday from 9.00am to 5.00pm

Tuesday and Wednesday from 8.00am to 6.00pm

Saturday from 10.00am to 1.00pm

The helpline number is 0303 30 33 100. You can also email us at helpline@stroke.org.uk.

We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there’s a service in your area from our website www.stroke.org.uk/finding-support

Finally, you can find lots of information about stroke on our website at www.stroke.org.uk.

I hope this is helpful,

Stroke Helpline

Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Nottingham University Hospitals NHS Trust 4 years ago
Nottingham University Hospitals NHS Trust

Submitted on 12/11/2019 at 15:40
Published on Care Opinion at 15:40

Thank you for such lovely feedback, I’ve shared your message with all my colleagues on Berman 1, we’re glad you felt we looked after you well. And a great suggestion about having snacks available for patients who have special dietary needs and have missed dinner (our mealtime menu does make sure patients special dietary needs are met). We will certainly look into this.

Best wishes from all of us on the ward.

Krista Camina, Ward Manager, Berman 1

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