"Extremely difficult to get an appointment "

About: Woosehill Practice

Rang everyday for 5 days to get an appointment for my sick child. Started calling at 8am and rang over 200 times and got nothing but an engaged tone. On the 5th day I finally got through and was told that I had to bring me child in for a sit and wait from 11 as there were no appointments available. I pushed back as my child is doing GCSEs and I did not want to take time out from school and have them catch up on the lesson after. I found the person dealing with me lacked empathy. The person who took my call was adamant that if it was not a medical emergency that I should not bother booking appointment. I finally got booked on to a sit and wait from 4pm. We got seen within 20 mins which was great, and my child had a chest infection. I am glad I persevered and went to the GP and sat and waited. My Child needed antibiotics Which I wish I could inform the lady took my call because the condition could worsen. I understand that Woosehill surgery is stretched and I also understand that the staff are doing their best with the current resources. Not been able to get an appointment for five days is somewhat worrying. Based on that I would not recommenwhich I wish I could inform the lady took my call because the condition could’ve worsened. I understand that Woosehill surgery is stretched and I also understand that the staff are doing their best with the current resources. Not been able to get an appointment for five days is somewhat worrying. Wokingham Borough Council need to get a new clinic especially if the building 3000 new houses in the area.

Story from nhs.uk

Responses

Response from Woosehill Practice 9 months ago
Woosehill Practice
Submitted on 12/12/2019 at 16:56
Published on nhs.uk at 17:55


Dear Patient

I am sorry that you had an issue with obtaining an appointment.

I will look into this to see who you spoke to that day.

My apologies for the busy phones but when all lines are engaged it will register as busy tone, we have 6 incoming lines which are manned all day but phone activity is very busy especially at peak times of the day, early morning usually.We always have a duty doctor on each day for urgent or acute issues and I apologies if the receptionist did not offer you this option .

Chris Allen

Practice Manager

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