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"excellent staff"

About: Pilgrim Hospital

I was driven to accident and emergency by my son and I had to spend a couple of hours in their resuscitation unit but throughout the whole time I was conscious and therefore got a real insight into the sheer professionalism of the A & E dept. I was monitored the whole time I was in there but also saw the preparation to receive the casualties of a road traffic accident . They had about 10 minutes warning that an extremely seriously injured patient was on the way and within minutes a dozen or more staff had assembled ,formed themselves into a team with everyone briefed as to what their role would be and were fully prepared to receive the patient . This was done whilst other emergency patients were also being brought in for treatment and was done calmly and efficiently .I was impressed by everything I saw and reassured that I was in safe hands. I am not allowed in this review to name the individuals involved and I can understand why but I do believe that there should be some way of praising staff who are dedicated professionals and show genuine concern and all done in a friendly manner . I wouldn't particularly want to go through the experience again but in the last 4 months I have been treated by Cardiologists , Electrophysiologists , Anaesthetists , Technicians , Surgeons , Theatre staff , Porters ,Doctors and nurses from India , Italy , Spain , the Czech Republic , South Africa , Thailand and many other countries in the world including , of course , the UK and I can definitely say our NHS is enhanced by this diversity of staff and I am convinced is all the better for it . Thank you to every single one of you and keep up the good work

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Responses

Response from Holly Carter, Matron, Emergency Department, United Lincolnshire Hospitals NHS Trust 4 years ago
Holly Carter
Matron, Emergency Department,
United Lincolnshire Hospitals NHS Trust
Submitted on 08/11/2019 at 16:21
Published on Care Opinion at 16:21


Hi

Thank you for such lovely feedback- the staff within the department work tirelessly to ensure they provide the best care whilst facing unique pressures. I’m glad your experience was so positive.

Kind Regards

Holly Carter

Lead Sister ED, Pilgrim.

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