"Exellent A&E service"

About: Ayr Hospital / Accident & Emergency

(as the patient),

I had the need to go to A&E yesterdaydue to an infected finger which had swollen my right hand. This was due to a medical condition I have and the infection is a regular matter in my life.

It was early morning and the A&E was not busy, however, it was clear other services were busy and I waited for just over three hours, which was not a problem for me. 

Being in a lot of pain I was seen by Specialty Doctor Al-Janabi. 

From the very start of my discussion, it was clear this doctor cared about what had happened and he was very interested in my medical history. He was easy to talk to and his manner was just a pleasure for a person so busy.  It was then decided to lance the infection and clear the infected area of my hand. I was given ample support and advice from the doctor before and during the preparation in this matter. 

Painful it was, but just to have that professional attention from the doctor was great and I left the hospital feeling at ease and in a lot less pain. 

Thanks  

I would also like to thank the receptionist at the front desk for her assistance when I arrived, unfortunately I did not have her name.

  

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 10 months ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 18/11/2019 at 18:12
Published on Care Opinion at 18:12


picture of Eunice Goodwin

Dear blueair1811,

Thank you for taking time to share this with us on Care Opinion. It makes such a difference when we are leaving after a hospital visit 'feeling at ease and in a lot less pain'.

I will make sure this is passed to the reception staff and the Specialty Doctor Al-Janabi. I am sure it will make their day.

I hope you are fuly recovered now.

Best wishes,

Eunice

  • blueair1811 thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too

Update posted by blueair1811 (the patient)

thanks for the reply Eunice and I hope your keeping well

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