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Head injury 86-year old waits 6 hours at night…

Story from nhs.uk

"Head injury 86-year old waits 6 hours at night…"

About: York Hospital

My 86-year-old mother-in-law had a fall on Saturday night which gave her a head injury which bled badly. There was no non-emergency ambulance to be had for love or money, nor could I get a taxi for her. I had to find someone with a car to take her.

Then she had to wait for 6 hours late at night to be patched up - she got home at 4 a.m.!

This is more reminiscent of Third World countries than what should be happening in the UK in the 21st century!

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Responses

Response from Lauren Rainer, Administrator, Patient Experience Team, York Teaching Hospitals NHS Foundation Trust 4 years ago
Lauren Rainer
Administrator, Patient Experience Team,
York Teaching Hospitals NHS Foundation Trust

Submitted on 08/11/2019 at 14:09
Published on Care Opinion at 14:09

Thank you for getting in touch and letting us know about the treatment your mother-in-law received. I am so sorry to hear of your experience in the Emergency Department and please accept my sincere apologies for the delay you experienced. I do hope your mother-in-law is feeling better and that we are able to provide a much better experience for you should you need to return to us.

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