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Care Opinion

Poor practice

Story from nhs.uk

"Poor practice"

About: Southern Health NHS Foundation Trust

Very let down by health professionals at college keep, which is part of southern health. Not being able to get a basic risk assessment done for my mentally ill brother.

Although all facts are there, still being denied help. Makes it hard when the person is living with elderly disabled parents with no care package in place.

Would like to see big improvements.

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Responses

Response from Nikki Wilson, Complaints and Patient Experience Administrator, Southern Health NHS Foundation Trust 4 years ago
Nikki Wilson
Complaints and Patient Experience Administrator,
Southern Health NHS Foundation Trust

Submitted on 13/12/2019 at 12:48
Published on Care Opinion at 13:38

I apologise for the delay in responding to your comment left for Southern Health NHS Trust. We have had some technical problems.

I am sorry to read your experience was not positive, therefore we would like to invite you to contact the Complaints and Patient Experience Team on 02382311200 or email shft.patientexperience@nhs.net

Your feedback will be shared with the Team if this has been specified.

Many thanks

Nikki

Complaints and Patient Experience Team

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