"safe pair of hands"

About: Wansbeck Hospital

I would like to express my thanks for the excellent care taken of me by the Ward 15 staff on 16/10/2019. I can honestly say that everyone from the cleaner I spoke with when I first got to the hospital in the morning to the Consultant who carried out the operation made me feel well taken care of. Every member of staff greeted me, gave me their name and told me their role and all were reassuring and capable.

This was my first experience of hospital other than when I had my daughter 26 years ago and the staff made the whole situation as stress free as possible.

Thanks to all that cared for me that day,

More about:

Story from nhs.uk

Responses

Response from Annie Laverty, Chief Experience Officer, Patient Experience, Northumbria Healthcare NHS FT

picture of Annie Laverty

Dear Lisa,

What a lovely review! Thank you.

We know that hospitals can feel like very frightening places especially when you’re not used to spending any time there. It means everything to us to hear that you felt so safe and well cared for by the amazing team on ward 15. It’s also reassuring to know that you encountered this level of excellence in every member of staff that you came into contact with? Thank you so much for enabling us to give a big shout out to the team and to thank them for their kind and compassionate care. We will make sure they have a chance to learn just how much this meant to you.

with all best wishes,

Annie

Annie Laverty - Chief Experience Officer

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