"No system in place to cancel the appointment"

About: University Hospital Hairmyres / General Medicine (Wards 9-12)

(as a service user),

Having received numerous automated calls about an appointment one morning there is a flaw in the system!   Having driven through early morning rush hour traffic for a 920 appointment at Outpatients, and having being taken very promptly, l was duly advised by the consultant that the results of my biopsy had not been received! !   This left me very disappointed and anxious.  

I am sure delays can happen (the procedure took place 5 weeks 4 days ago) so why is there no system in place which contacts patients to cancel the appointment - it would not only save my time on a wasted journey but more importantly save on the precious time of a consultant! !    

When does someone at the hospital find out there is no biopsy result to discuss?   I assume an automated system similar to the reminders cannot be put in place, but an alarm bell somewhere?     Still a brilliant service, but now having to wait anxiously for the outcome.     If all is well, could a phone call suffice as opposed to having to return for another appointment?     Thanks 

Responses

Response from Angela Dixon, Interim Service Manager for Medical Directorate, University Hospital Hairmyres, NHS Lanarkshire 7 months ago
We are preparing to make a change
Angela Dixon
Interim Service Manager for Medical Directorate, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 05/11/2019 at 17:42
Published on Care Opinion on 06/11/2019 at 10:35


picture of Angela Dixon

Dear HW07

I am sorry to hear this has been your experience. We have been working with several of our services to avoid situations like this for our patients and I would very much appreciate your input in allowing me to understand the circumstances around your personal experience a little better as this will help me work with the team involved to improve this process.

I would be grateful if you could get in touch with me on 01355 584671.

Many Thanks

Angela

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