"Outpatients Dept. - Redhill"

About: East Surrey Hospital / Ophthalmology

(as a service user),

I have been going there for annual appointments, for 4 years. I usually wait 60 to 90 minutes. Today I was hardly in the dept. when I was called for the 1st eye test, then 2 minutes, for the 2nd test, then 2 minutes for the 3rd test. I had hardly sat down when the Ophthalmologist called me in, he was very thorough and re-assuring, the whole experience, was exceptional, all praises to them, outstanding care. Thank you thank you thank you


Response from Lynda Filby, Matron, Surrey and Sussex Healthcare NHS Trust 12 months ago
We have made a change
Lynda Filby
Surrey and Sussex Healthcare NHS Trust
Submitted on 05/11/2019 at 16:34
Published on Care Opinion on 06/11/2019 at 10:29

Dear ducatisroc

Many thanks for your kind feedback about our Ophthalmology clinic. We have been working hard as a team to try and improve the patient experience and in particular waiting times. We are pleased to hear that your experience today has showed an improvement. I will ensure your feedback is shared with all the team.

Kind regards

Lynda Filby

Matron for Surgery

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Next Response j
Previous Response k

Keyboard Shortcuts

Shortcut Help ?
Go to Home g + h
Go to Tell Your Story g + t
Go to About Us g + a
Focus Search Box /