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Failed duty of care many times

Story from nhs.uk

"Failed duty of care many times"

About: Dr S Brinksman & Partners

This doctors surgery is the worst I have ever come across. Reception staff are rude. One Dr had a very bad attitude towards me and has treated me incorrectly like ever other doctor has at this surgery. She has refused to give me an allergy test which I've been demanding for months as she stated she does not "believe in them" (her words). I'm unsure as to why she is a doctor when she does not care about the wellbeing of her patients.

She also stated I forced her to refer me to a dermatologist which I found concerning as I simply asked that I really do need to be seen by one. I'm just appalled by the service the surgery offers.

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Responses

Response from Dr S Brinksman & Partners 4 years ago
Dr S Brinksman & Partners

Submitted on 04/11/2019 at 12:05
Published on nhs.uk on 09/11/2019 at 12:40

We are sorry you feel you have had a bad experience. It would best if you could communicate directly with the practice through our complaints system so we can investigate the specifics of your comments. This will also allow the practice to provide learning, where applicable, to its staff. However, we are unable to do this if you chose to be anonymous.

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