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"Lack of communication and efficiency."

About: Change Grow Live

My partners methadone script was stopped without any kind of communication or warning. This was due to an error between CGL and the Pharmacist. We tried to contact the local CGL and also surrounding satellite areas. They were either closed, or did not return calls. The situation was not rectified until the following day. It is clear that since, Inclusion has changed over to CGL, the service and support has really gone down.

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Responses

Response from Mark Pryke, Head of Service User Involvement, Change Grow Live 2 years ago
Mark Pryke
Head of Service User Involvement,
Change Grow Live
Submitted on 06/12/2019 at 10:08
Published on Care Opinion at 10:08


Hi, very sorry to hear of your experience at one of our services. I will request a response from the service itself for you. In the menatime if you would like to discuss your experience with me you can contact me at mark.pryke@cgl.org.uk or call on 07500 833609 or let me know how to contact you and I will do so.

Thank you for your feedback.

Mark Pryke.

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Response from Paul Pescud, Service manager, Cambridgeshire, Change, Grow, Live 2 years ago
Paul Pescud
Service manager, Cambridgeshire,
Change, Grow, Live
Submitted on 06/12/2019 at 11:13
Published on Care Opinion at 14:31


picture of Paul Pescud

Hi

Im really sorry you had such a bad experience. Im not sure when this happenned or in what location so please get in touch. You can call me on 07778145539 or email me at Paul.Pescud@cgl.org.uk. It has been a huge change for many people going from Inclusion to CGL and we are passionate in getting it right as much as we possibly can. If your situation is resolved now that is great but thanks for letting us know so we can work on improving communication.

Thanks

Paul Pescud

Service Manager

CGL Cambridgeshire

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