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Left us extremely unhappy

Posted By ACDC

"Left us extremely unhappy"

About: University Hospital Ayr / Accident & Emergency University Hospital Ayr / General Medicine

(as a relative),

A&E is filthy and on my visit with my dad we waited for over 3 hours without getting help. We finally saw someone but they told my dad there was nothing they could do for him - gave us incorrect details and this left us extremely unhappy. Also the time wasted and the delay. We also had an appointment at out patients clinic and we were kept in a room without help for over 45 minutes. In our opinion the service we received was below standard and the hospital very dirty. 

A& E staff should not be turning patients away and someone should have apologised for the 45 minutes delay in the out patients department as we think these delays could have been putting my dad's life at risk.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 04/11/2019 at 11:55
Published on Care Opinion at 11:55

picture of Eunice Goodwin

Dear ACDC,

I have been asked to post this on behalf of Angela, our Asociate Nurse Director -

"Dear ACDC,

I am sorry to hear that you have been left extremely unhappy following your recent visit to the Emergency Department at University Hospital Ayr. In order that we can better understand what happened can you please call Caroline Dickson who is our Clinical Nurse Manager for the Emergency Department. Caroline’s contact details are 01292 610555 extension 16002 and her mobile number is 07557083145,Kind regards

Angela Shevlin

Associate Nurse Director- Acute Services”

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