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Crawley Hospital walk-in and Rheumatology

Posted By MACNAB

"Crawley Hospital walk-in and Rheumatology"

About: Crawley Hospital / Rheumatology Crawley Hospital / Urgent treatment centre

(as the patient),

Following a monkey scratch abroad the 1.5 hour wait in Walk-In clinic was worth it. Good care/med/dressing.  However upon trying to get it dressed/checked thereafter the wait was 3/4 hrs. I carefully dressed it myself and its scanning nicely now. Not impressed.

HOWEVER having seen Rheumatologist today for another issue, I could not fault the whole experience. 10 out of 10.

So come on Crawley Hospital, Walk-In is definitely letting you down.

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Responses

Response from Paula Tucker, Deputy Chief Nurse, Trust, Surrey and Sussex Healthcare NHS Trust 4 years ago
Paula Tucker
Deputy Chief Nurse, Trust,
Surrey and Sussex Healthcare NHS Trust

Submitted on 11/11/2019 at 17:13
Published on Care Opinion at 17:13

Dear MACNAB

Thank you for your feedback about your experience with the rheumatology team; I am delighted to hear that all went well in that department. I will share your feedback with the team.

The walk-in centre is not manged by Surrey and Sussex Trust; I will leave the response to Sussex Community Trust.

best wishes

Nicola Shopland

Divisional Chief Nurse Medicine

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Response from PALS Department, Sussex Community NHS FoundationTrust 2 years ago
PALS Department
Sussex Community NHS FoundationTrust

Submitted on 11/08/2021 at 15:02
Published on Care Opinion at 15:10

Please accept our apologies for not getting back to you sooner. We are very sorry to hear of your experience of our service, if you would like to discuss the matter in more detail please contact our PALS team at sc-tr.PALS@nhs.net.

Best wishes

Patient Experience Team

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Update posted by MACNAB (the patient)

2 year wait for initial response about A&E waiting times just about says it all!

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