I have found it extremely difficult get information regarding my appointments as no one replies to messages left.When I have left messages to cancel different appointments as I had transferred to Wrightington no one passed those messages on and therefore the therapist at Wolves still thought I was receiving treatment there.
I appreciate staff are overstretched but failure to pass on cancellations can only exacerbate the problem of other patients waiting for appointments.
"Communications "
Posted via nhs.uk
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