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Lack of care and attention

Story from nhs.uk

"Lack of care and attention"

About: Whipps Cross University Hospital

Arrived midday with a broken wrist, told waiting time was 1hr. After 2 & 3hrs asked for pain killers & a sling due to excruciating pain, was told I would be seen soon. After 4hrs fellow patient gave me 2 paracetamol. First seen by medical staff 4.30pm, after visits to x-ray & plaster room twice, at 7.30pm told to wait in A&E to be discharged. Time ticked by, after more than 2hrs and 4 times of asking was noticed by a Dr id seen earlier in the day, she couldn't believe I was still there, she checked & informed me they thought id gone home (no idea why). Eventually, after nearly 10hrs, I made my way home.

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Responses

Response from Whipps Cross University Hospital 4 years ago
Whipps Cross University Hospital

Submitted on 31/10/2019 at 15:50
Published on nhs.uk on 03/11/2019 at 09:35

Thank you for taking the time to contact us with your feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquires will be shared with you. We would therefore like to request that you contact our PALS  team on site with your details- wxpals.bartshealth@nhs.net or telephone 0208 535 6438.

Thank you

Kind regards

central complaints team

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