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"Lovely, Friendly, Professional, Customer-focussed…"

About: Ritchie Street Group Practice

I regularly use this practice's walk-in facility, and I have always found the staff here to be amazing. The nurses are friendly and professional, the doctors (I have only seen a couple) were helpful and friendly and did not make me feel rushed like some of my experience have in the past. But above all I wish to mention the friendly, professional staff, from the ladies on reception to the ladies who run the pharmacy, all of whom work under extremely exacting conditions when dealing with members of the public (from both ends of the evolutionary scale), on a daily basis. Somehow, they always manage to keep a cheery disposition and actually make you feel welcome. In my opinion, they all deserve an immediate pay rise.

Keep up the good work team, you are a credit to those in your profession.

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Responses

Response from Ritchie Street Group Practice 4 years ago
Ritchie Street Group Practice
Submitted on 25/01/2020 at 14:55
Published on nhs.uk at 14:58


Dear Sir

Thank you for sharing your positive experience with other and taking the time to write such a wonderful testimonial.

Staff are always very appreciative of patients that recognise how hard they work and comments like your go along way to improve staff morale.

Thank you

Ash Ganger

Practice Manager

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