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TAIRU outpatients

Story from nhs.uk

"TAIRU outpatients "

About: Torbay and South Devon NHS Foundation Trust

I have a relative who has RA .There is poor response support for emergency calls when flair ups overtake my relative. Requested Urgent appointments can be months off and if GP wasn’t really helpful I don’t know how we would manage. We have on occasion been left with someone who is in extreme pain, unable to move or get to the toilet waiting for phone calls back that arrive 24 hours later. Blood tests with high inflammatory markers pass unremarked and the patient has little confidence that this service will change any time soon . They are unable to complain as there is no alternative service they can get any treatment at and the perception that staff are not very empathic does not reassure them that there would be no consequences.

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Responses

Response from Torbay and South Devon NHS Foundation Trust 4 years ago
Torbay and South Devon NHS Foundation Trust

Submitted on 30/10/2019 at 11:21
Published on nhs.uk at 12:16

Dear Family Member,

We are very sorry to hear about your relatives experience and that the standard of your care fell below that which we strive to provide.

We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 09.00am and 4.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, or via email to tsdft.feedback@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards

Feedback and Engagement Team

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