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Care Opinion

Excellent Service

Story from nhs.uk

"Excellent Service"

About: Priory Day Hospital

I called to book an appointment and was given one for that morning, which is fantastic considering how stretched NHS services are.

I attended to discuss contraception and was provided with an excellent service. I received lots of information and was provided will a full STI test. I attended on a Friday and received my “All clear” text regarding results the following Tuesday.

All the staff were incredibly helpful and polite. I did not feel embarrassed or condescended to. Wouldn’t go anywhere else now.

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Responses

Response from Annie Laverty, Chief Experience Officer, Patient Experience, Northumbria Healthcare NHS FT 4 years ago
Annie Laverty
Chief Experience Officer, Patient Experience,
Northumbria Healthcare NHS FT

Submitted on 01/11/2019 at 06:21
Published on Care Opinion at 10:07

picture of Annie Laverty

Dear sir/madam,

Thanks for your review. The team who looked after you, from initial phone call to your final text message, will be delighted to read your feedback. It's great to hear that everyone involved got everything just right for you. Thank you so much for sharing this with us.

Its also lovely to know that you now feel very comfortable and confident about returning in the future should ever you need the service.

Take care,

Annie

Annie Laverty

Chief experience officer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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